Refund policy

Last updated: July 7, 2026

We want you to be happy with every pin in your collection. If something is not right, here is how returns and refunds work.

Return window

You may request a return within 5 days of receiving your products, as determined by the carrier's delivery tracking information. To be eligible, an item must be in the same condition you received it, unworn or unused, with any original backing cards, packaging, and tags intact.

How to start a return

Email us at disneypinsblog@gmail.com with your order number and the item or items you would like to return. We will reply with return instructions and a return address. Please do not send items back before you receive confirmation from us, as unannounced returns may not be processed.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within [5 to 10] business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or if you received the wrong item, contact us within 5 days of receiving your products, as determined by the carrier's delivery tracking information, and include photos of the item and the packaging. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.

Return shipping

For standard returns and exchanges, you are responsible for return shipping costs unless the return is due to our error. We recommend a tracked and insured shipping method, as we cannot issue a refund for items that are lost in transit back to us.

Non-returnable items

The following are final sale and cannot be returned unless they arrive damaged or defective:

• Mystery sets and mystery items. All sales on mystery products are final.
• Items marked as final sale or clearance
• Gift cards

Exchanges

The fastest way to get the pin you want is to return the original item for a refund and place a new order once the return is accepted.

Questions

Reach us any time at disneypinsblog@gmail.com and we will help you sort it out.